Director, Property and Estate Management

Bentonville, AR
Full Time
Property Management
Experienced
WALTON ENTERPRISES

POSITION SPECIFICATION

DIRECTOR, PROPERTY AND ESTATE MANAGEMENT

Shine Associates, LLC has been retained to search, identify and recruit a Director of Property and Estate Management on behalf of Walton Enterprises (‘Company’). This position will be based in Bentonville, AR
CONFIDENTIALITY

Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential.  All materials and discussions are to be utilized for the sole purpose of a candidate’s personal review of the career opportunity.

CLIENT DESCRIPTION

Walton Enterprises supports the personal, philanthropic, and business activity for the Walton family. We are a family-led organization, supporting multiple generations of Sam and Helen Walton’s family.

The Property Management team assists the family members with all property related activities including acquisition, design, and development. They manage a variety of properties including both personal and commercial real estate, vehicles, equipment, and other property related assets throughout the country. The Property Management team also supports the Walton Family Foundation and Walton Enterprises office buildings.
DIRECTOR, PROPERTY AND ESTATE MANAGEMENT

Walton Enterprises is seeking a skilled, highly motivated, and entrepreneurial individual to join the team as Director, Property and Estate Management. The ideal teammate will have the demonstrated ability to lead teams, manage properties and assets, and provide exceptional service with discretion and professionalism.

The Director, Property and Estate Management oversees multiple household and recreational properties (both local and remote) on behalf of the Walton family. This role is responsible for the operation and maintenance of real estate and personal property assets, the logistical needs of the family while onsite, and ensuring a positive experience when family members and guests stay on family properties. The position manages guest services staff, groundskeepers, vendors, projects, and household operations to ensure properties are safe, functional, and maintained to the highest standards. They will also coordinate with or supervise maintenance crews, the Security team and Construction team to ensure seamless operations of the properties, collaborating with others in the family office to deliver a positive experience.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES

The position directs property and estate operations, supervises staff and vendors, manages budgets and projects, and oversees household manuals, maintenance schedules, and pre-arrival and post-departure readiness for family members and guests. The Director ensures smooth day-to-day operations while anticipating issues, driving continuous improvement, and maintaining excellent service delivery.
 
  • Lead and support the on-site teams, ensuring excellent service and hospitality to family members.
  • Ensure homes are organized, safe, functional, and prepared for family and guest visits.
  • Ensure properties and grounds are maintained to family standards & preferences. 
  • Create a hospitable environment for family and guests while on-site.
  • Develop and manage budgets, staffing needs, and financial tracking.
  • Steward family resources to their preferences and standards. 
  • Oversee vendor relationships, negotiate terms, and maintain a trusted provider network.
  • Develop and maintain household manuals, operating policies, and maintenance schedules.
  • Conduct or oversee regular property inspections, including pre- and post-arrival inspections and proactively resolve issues.
  • Troubleshoot problems, evaluate solutions, and advise owners on decision-making.
  • Oversee property-related projects, including light remodels, repairs, and maintenance.
  • Maintain vendor databases and ensure accurate property records.
  • Prepare and deliver reports on property status, budgets, and projects to ownership.
QUALIFICATIONS, SKILLS AND EXPERIENCE

Skills needed
  • Strong Interpersonal Skills (including with principals, boards, and colleagues)
  • Leadership & Staff Management
  • Ability to Communicate Effectively & Ability to Anticipate Needs
  • Problem Solving Skills & Flexibility
  • Operational Expertise & Project Management (including financial oversight and reporting)
  • Guest Services Experience
  • Budget Development & Management
  • Vendor & Contract Management
  • Property Management
  • Real Estate Management
Qualifications required for your success
  • 10+ years of estate or property management experience with focus on hospitality / guest services, operational leadership, project management, and grounds keeping.
  • Prior supervisory and leadership experience.
  • Experience in contract negotiation.
  • Demonstrated ability to manage operational and project budgets.
  • Background in delivering high-touch, high-quality service.
  • Strong network of advisors or ability to source experts as needed.
Additional Helpful Experience Includes
  • Experience managing residential properties for high-net worth individuals and families.
  • Familiarity with sustainability practices in estate management.
  • Exposure to confidential, private family office operations.
Personal attributes that support your success
  • Demonstrates discretion, integrity, and expertise while serving as a trusted advisor to principals and colleagues.
  • Collaborates respectfully and effectively with others, contributing to a supportive, team-oriented environment.
  • Approaches challenges with curiosity, bold thinking, and a commitment to continuous learning and innovation.
  • Maintains a strong focus on results, consistently exercising sound judgment and decision-making.
  • Brings a visionary mindset, planning strategically for the future with imagination and insight.
  • Committed to excellence and actively engages with others to accomplish shared goals.
All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.
 
COMPENSATION

The Company is prepared to offer a competitive compensation package.

Walton Enterprises is an equal opportunity employer committed to a workplace that is free of discrimination and harassment of any kind. All applicants receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, genetic information, or any other status protected by the laws or regulations in the locations where it operates.
 
CONTACT INFORMATION

Shine Associates, LLC
45 School St., Suite 301
Boston, MA 02108
www.shineassociatesllc.com

Hillary Shine, Principal                                                            Tim Shine, Principal
Cell (203) 613-3562                                                                  Cell 203-676-1115
[email protected]                                               [email protected]

Lillian Beck, Director                                                              Chandlee Gustafson, Senior Associate Cell (978) 855-8454                                                                     Cell (978) 201-3100
[email protected]                                                [email protected]
 
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